Master Mechanic Kyle Sinclair leads our team of mechanical wizards on their quest to forcibly perfect every bicycle that comes within their reach.

Trained among the famed bicycle monks of On Lok in the Himalayas, Kyle spends his limited free time seated in the Lotus position, contemplating fundamental contradictions of bicycle maintenance such as "Are Shimano STI shifters truly impossible to repair, and, if they are, is this by intent or a consequence of Zen indifference?"

Kyle's motto? "Should a customer first attempt to adjust their own derailleurs: do we not, then, charge them double?"