Herewith, our Pricing policies (Click here if you want to go right to Returns and Warranties):
If you come up with something that we havn't thought of, keep it a secret and save it for a REALLY big purchase so you can surprise us and maybe go home with the brass ring.
The pricing on catalogue items listed at Lakeside-bikes.com has caused some confusion. There are thousands of items many of which (Specialized's for example) are priced higher than they appear in stores. In addition Bianchi, Specialized, Shimano and several others of our most important suppliers prohibit us from selling their products either on-line, by phone or both. If those are the rules, the only exception is in the event that there are no authorized dealers in your area. Please call (503-699-8665) or e-mail (info@lakeside.Bikes subject: "Price Query").
Our shopping cart is active and our catalog can be used to make purchases for in-store pickup or for delivery.
Lakeside Bicycles offers only the finest, utterly defect free products and our superbly trained, extraordinarily empathetic sales staff so completely grasp our customers' cycling wants and needs that returns are never an issue. And then there is reality. If a manufacturer slips up, or if you get home and discover that what you needed was a Medium, not an Extra Large (those hours in the saddle really have paid off!), or if those missing gloves turn up in the laundry in the middle jersey pocket. If something like that happens and you would like to return this or that, we felt it would be nice if you knew the rules.
Lakeside Bicycles amazingly liberal return policy:
What Happens if Lakeside Bicycles Screws Up? As a general rule, if Lakeside Bicycles makes a mistake, we own the mistake and will correct it in a manner that minimizes our customers' further suffering.
On rare occasions Lakeside Bicycles has offered bad advice (since 1997 we have sold around 17,000 bicycles and had one come back because we got the size wrong). When a customer makes a buying decision based on informed advice from Lakeside Bicycles, then Lakeside Bicycles owns that advice and will replace an incorrect item with a correct item at no charge. If we cannot obtain a correct item in a reasonable time we will refund any deposits. "Informed advice" is advise that has not been biased by incorrect information from the customer or on imponderables such as un-diagnosed physical problems, etc.
On Special Orders, Lakeside Bicycles is responsible for getting the order right. Lakeside Bicycles does not accept responsibility in the event we are explicitly asked to order an item of incorrect size, incompatible design, of the wrong color or similar errors when made at a customer's behest.
That sums it up. Whenever possible we wont' force you to keep something you don't like. If we make a mistake we will make it right. If I have missed something or if some part of this is vague or confusing, I can be reached at Gordon@Lakeside.Bike or by phone at 503-699-8665.